Covyd Tacos

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Términos y condiciones

Welcome to Covyd Tacos, a website operated by [Your Company Name] ("us", "we", or "our"). By accessing and using our website, www.covydtacos.net, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using our website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website.

2. Use of the Website

Eligibility: You must be at least 18 years old to use our website or have the consent of a parent or guardian. By using our website, you represent that you meet these requirements.
Prohibited Activities: You agree not to engage in any activities that may:
- Violate any applicable law or regulation.
- Infringe upon the rights of others.
- Disrupt or interfere with the security or functionality of the website.
- Attempt to gain unauthorized access to any portion or feature of the website.

3. Orders and Payments

Order Acceptance: All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason.
Pricing: All prices listed on our website are subject to change without notice. We strive to ensure the accuracy of our pricing but are not responsible for any pricing errors.
Payment: Payments must be made in full at the time of ordering. We accept various forms of payment as specified on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.

4. Refunds and Cancellations

Cancellations: Orders may be canceled before the food is prepared. Once an order has been prepared or is out for delivery, it cannot be canceled.
Refunds: Refunds are issued at our discretion and will be processed according to our refund policy as posted on our website.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Covyd Tacos or its content suppliers and is protected by applicable copyright and trademark laws. You agree not to reproduce, distribute, display, or create derivative works of any content from this website without our prior written permission.

6. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. Covyd Tacos does not endorse or assume any responsibility for any third-party websites, content, products, or services.

7. Limitation of Liability

To the fullest extent permitted by law, Covyd Tacos shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any other damages whatsoever, arising out of or related to your use of the website.

8. Indemnification

You agree to indemnify, defend, and hold harmless Covyd Tacos, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the website.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of La Puente, California, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within La Puente, California, to resolve any legal matter arising from these terms.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@covydtacos.net.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Refund Policy

At Covyd Tacos, we strive to provide the best quality food and service to all our customers. If you are not satisfied with your order, please read our refund policy below to understand your rights and the steps you can take to request a refund.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Incorrect Orders: If you receive an order that is incorrect or does not match the items listed on your receipt.
Quality Issues: If the food you receive does not meet our quality standards, such as being undercooked, overcooked, or spoiled.
Delivery Issues: If there is a significant delay in the delivery of your order beyond the estimated delivery time without prior notice.

2. Refund Requests

To request a refund, please contact us within 24 hours of receiving your order with the following information:

Your order number.
A description of the issue.
Photos of the incorrect or poor-quality items, if applicable.

Refund requests can be submitted through the following channels:

Email: support@covydtacos.net
Phone: (626) 322-4566

3. Refund Processing

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If your request is approved, a refund will be processed to your original method of payment within [5-10] business days.

4. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

If the majority of the order is consumed, and the complaint is for a minor portion of the order.
If the issue is not reported within the 24-hour window but is still deemed valid by management.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

If the customer changes their mind after the order is prepared or delivered.
If the customer fails to provide adequate proof of the issue (such as photos or order details).
Orders placed with promotional offers or discounts may not be eligible for refunds, as stated in the terms of the promotion.

6. Exchanges

If you receive an incorrect order or there is a quality issue, we may offer an exchange instead of a refund. Please contact us within 24 hours of receiving your order to discuss exchange options.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us at support@covydtacos.net or call us at (626) 322-4566.